Party Hire Terms & Conditions

 

All prices in the Pop Roc Parties Hire Collection are in New Zealand dollars and are inclusive of GST.  Please note that we reserve the right to alter the prices at any time for any reason. Prices are subject to change and do not include delivery. 

Delivery is not available for hire items.

 

How to Hire from Pop Roc Parties

After choosing Hire Items from the Pop Roc Parties website, please email you order through to sales@poprocparties.co.nz we will get back to you within 1-2 business days regarding the products chosen and availability.  A hire invoice will be emailed based on your requirements.  The minimum party hire order is $30 before bond.

Payment

Upon confirmation of hiring items from Pop Roc Parties, full payment of the Hire Quote/Invoice including a refundable bond are required to secure your booking. Payments can be made via direct credit or credit card using Pay Pal. Your invoice number and name must be used with making on-line payments. Failure to pay the Hire Invoice and your bond in full with 3 days of accepting the Hire Quote will result in no booking being held and Hire Items will placed back into stock.   No goods are to be used for any commercial situations unless there has been prior approval by Pop Roc Parties.

Bond

A refundable bond is required on confirmation of your Hire Quote/Invoice. The bond value will vary depending on the total value of Hired Items, but can range from $50-$250. Provided all Hire Items are returned on time and checked by Pop Roc Parties for cleanliness, damage or loss while in the Customers possession, your bond will be refunded in full (either via credit card reversal or bank transfer).

Lost and Damaged Goods

The Customer is responsible for all Hire Items while in the Customer’s possession. Pop Roc Parties will endeavor to provide Hire Items in good condition and fit for purpose. If any Hire Items are not in good working condition, please notify us immediately. We are unable to rectify any problems or compensate you if we are informed of damage or faults on the day of your event, at the end of the hire period on upon return.

If damage, staining or loss occurs while in the Customer’s care, full replacement costs will be deducted from the bond. If the damage or loss inflicted is greater than the value of the bond, Pop Roc Parties reserves the right to invoice and collect from the Customer the remaining balance required to replace damaged or lost items.  If part of a set is damaged, stained or lost, the Customer is responsible for the full replacement of that set. Pop Roc Parties require all packaging materials to be returned with the Hire Items.

Hire Period

The standard hire period for all items is 3 days/72 hours, unless prior arrangements have been made. Please enquire should you require a longer hire period.  For the consideration of other customers, please return Hire Items on time.  Late returns will automatically incur a fee of 50% of the total hire per day.

Delivery & Collection

Hire Items are only available for pick-up and return to/from the Pop Roc Parties Studio in Swanson, Auckland; 9.00am-12.00 noon Monday and Friday. You will need to confirm your pick-up and return date and time prior to the hire period via e-mail. Collection and return of items outside these times is strictly by appointment only. Our pick-up address will be advised on your Hire Invoice and confirmation of booking.

Responsibility

Pop Roc Parties takes no responsibility for any injury through breakage or misuse of Hire Items during the hire period. The Customer is responsible for the goods from the time they are collected from the Pop Roc Parties Studio until the time they are returned. The Customer is responsible for any insurance for Hire Items during the period of hire (including during transportation, third party venues or unattended premises). Pop Roc Parties will not be liable for any damage or loss from theft should it occur while items are with the Customer.

 

Wash up and Care

Please follow all set-up, use and cleaning instructions for Hire Items and return them in a clean condition. Glass bottles/jars and cake stands are to be hand washed in warm soapy water and dried thoroughly before packing, with lids off (if applicable).  Please note there is a minimum fee of $25 for not returning Hire Items in a clean condition.

Cancellation Policy

Please advise Pop Roc Parties of any part or full cancellation of orders as soon as possible. The following charges will apply and are based on the total hire cost of each item hired should you decide to cancel a booking.

28 days prior to hire period: 10% of item hired or total order

14 days prior to hire period: 20% of item hired or total order

7 days prior to hire period: 50% of item hired or total order

2 days prior to hire period: 100% of item hired or total order


Cancellation charges will be deducted from the hire payment received at the time of booking. The remaining amount, if any, will be refunded to the Customer either via credit card reversal or bank transfer.

Copyright

All material on this website including photographs, design, layout and graphics are owned by Pop Roc Parties and are copyright. Any unauthorised use of this website is prohibited and you may be liable for damages.

Safety

Children using the furniture must be supervised at all times by parents or caregivers, to ensure no child is injured whilst using the product. Pop Roc Parties will not be held responsible for any injuries. In no way will Pop Roc Parties be held responsible for any injury or damage while products are in use by hirer.

For any enquiries regarding our Terms & Conditions, please email sales@poprocparties.co.nz