How long does it take for delivery?
We aim to prepare all orders placed before 12pm Monday - Friday for the couriers to pick up unless we are over whelmed with sales (like during a special sale), your order then will be picked up by our courier on the next working day
Target delivery for orders within Auckland are the next day service, North Island is 1-2 days and the South Island is 2-3 days to arrive, and an extra 2 days if you require a rural delivery.
Deliveries only take place on weekdays and not on Saturday (unless requested, please email email@example.com to check if the courier delivers in your area on a Saturday) Sunday or public holidays.If you do need your order urgently please email firstname.lastname@example.org or state so in your order.
All deliveries are sent ‘signature required’ however, if you do not wish to or will be unavailable to sign for your order, please leave instructions such as 'leave at front door if no-one home' in the comments box at checkout.
Delivery addresses must be a street address as we can not deliver to PO Boxes.
Do you offer same day delivery?
Sorry due to our location our couriers do not offer a same day delivery service, but you are welcome to order your own courier for this service. When placing your order please choose 'PICK UP' at the checkout and email us to let us know.
How much does shipping cost?
Shipping is dependent on what you order and where you live in New Zealand i.e glassware and large items cost more as they are heavier to courier, and if you live in the South Island, courier costs are higher
Please note our courier companies charge us by volumetric weight so our courier charges reflect this
If you pop everything into your shopping cart that you wish to purchase and take it through to the check out you will get a shipping price without having to make payment
Can you deliver in the weekend?
Yes our courier companies can deliver on Saturdays for a extra charge of $5.50
Orders in the north island need to placed by 12pm Friday and 12pm Thursday for the South Island.
This service does not apply to rural addresses
Please email email@example.com to check if the courier delivers in your area on a Saturday.
Do you ship internationally?
Yes we ship internationally through NZ Post, please email us what you would like to purchase to firstname.lastname@example.org for a shipping quote.
If you choose to proceed with your order a invoice with be emailed to you via PayPal for payment in NZ dollars. Once we receive your payment we will ship your order
We do not ship breakables overseas due to risk of breakages
How much does it cost to send a order to a Rural address?
If you live in at a rural address or on Great Barrier Island you must select the Rural Delivery option at the checkout (click on the shipping drop down box for the options) for your items to be delivered. Unfortunately we must charge this additional fee of $5.50 because the smaller courier operators are sub contracted by Courier Post to deliver your parcel from the nearest Post Office. Our couriers on-charge this fee to us.
Please note we check all orders addresses If you have a rural address and have not made the payment your order will not be sent and you will be contacted.
We are happy to send orders to an alternative non-rural street address to save on the rural charge, please let us know if you would prefer this option
What happens if my order arrives damaged?
Damaged items must be reported to us within 5 days of receipt of the package.
Please keep the entire contents of the package handy until we have filled out our claim form with our courier company. We may need photos of the damaged parcel in order to file a claim or in some cases our courier company likes to pick up the parcel as proof of damage
Which courier companies do you use?
We love our environment so we recycle boxes and packaging where we can!