We do not offer a refund if you change your mind about your order, don't read our shipping, pick up or sale promotion conditions, but we are more than happy to offer a credit or exchange of product.

By purchasing on our website you need to respect our refund and returns conditions.

Please contact us (sales@poprocparties.co.nz) immediately if you have a problem with your order.

We do not offer refunds but we offer a store credit or exchange for unused and unopened products returned within 7 days of the date of receiving your order.

Return shipping is the responsibility of the customer and any breakages or items lost during the return shipping cannot be credited.


If an item from your order is faulty please contact us immediately so we can send you a replacement or refund.