FAQ

Do you allow pick ups?

Yes pick up is available from our studio at our home in Swanson, West Auckland.  Orders are available for pick up between 9.00am and 12.00 noon weekdays.  For alternative weekday pick-up times during business hours, please email sales@poprocparties.co.nz to make an appointment. Weekend pick-ups are not available due to family commitments. For security reasons, we do not leave parcels out and unattended awaiting collection.

Studio Collage

We would appreciate it if you could confirm your pickup time/date by email so we can have your order ready for you.  Pick ups must be made within 7 days of your order being placed.

Please choose the pick up option at the checkout and confirm the time you wish to pick up so we can have your order ready for you.  Our pick up details will be emailed to you when you place your order

Please note we are not a retail store and do not have eftpos, so payment needs to be made via the website (credit card) or bank deposit prior to picking up.

 

Do you offer a lay-buy service?

 

Yes we do, our lay-buy terms are:

  • -Lay-buys must be over $50
  • -20% deposit is required at the time of placing your order
  • -Payments must be paid within 2 months
  • -Once payment is completed your order will be couriered
  • -If these conditions are not met we reserve the right to keep any payments made
  • -Sorry current promotions, discounts, sale products and gift vouchers are not available with lay-buys 
  • -To make a lay-buy purchase please place an order as usual via the website and choose the LAY-BUY payment option.  You will be given our bank details to make a 20% deposit and then please keep our bank details to make your chosen payments. 

Can I request sold out or unlisted products?

Yes we always welcome requests for products that are sold out or unlisted, some products sell very fast so I recommend customers contact me if they would like me to hold products for them when they arrive

 

I dont have a credit card so can I pay with a bank deposit?

We now accept bank deposits, once you reach the checkout click on Bank Deposit - NZ Orders Only.  When you confirm your purchase our bank details will show.  Once your payment shows in our account we will ship your order

 

Can I find you on Facebook?

Yes you can find our Facebook page here and we are also on Pinterest, Instagram and on Snapchat (search poprocparties)

 

How do I find out about your sales and promotions?

We notify people mostly through Facebook, Instagram and mailing list, make sure you are following so you dont miss out!

 

Do you sell gift cards?

Yes we do offer Gift Cards, which you can purchase here

 

Wholesale

Sorry we do not offer wholesale prices on our products

 

Currency

All prices are in New Zealand dollars and include GST

My order isn't quite right or something has broken during transit

We take pride in providing the best service we can, if you are not happy please let us know straight away so we we can help provide a happy resolution

PLEASE NOTE: if you don't hear from us please check your spam folder, we will always email tracking details for your order!
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