Do you allow pick ups?
Yes pick up is available from our studio at our home in Swanson, West Auckland.
Orders are available for pick up between 9.00am and 12.00 noon weekdays.
For security reasons, we do not leave parcels out and unattended awaiting collection.
We would appreciate it if you could confirm your pickup time/date by email so we can have your order ready for you. Pick ups must be made within 7 days of your order being placed.
Please choose the pick up option at the checkout and confirm the time you wish to pick up so we can have your order ready for you. Our pick up details will be emailed to you when you place your order
Please note we are not a retail store and do not have eftpos, so payment needs to be made via the website (credit card) or bank deposit prior to picking up.
Do you offer a lay-buy service?
Yes we do, our lay-buy terms are:
- -Lay-buys must be over $50 before shipping
- -20% deposit is required at the time of placing your order
- -Payments must be paid within 2 months
- -Once payment is completed your order will be couriered and you will be emailed with tracking details
- -If these conditions are not met we reserve the right to keep any payments made
- -Sorry current promotions, discounts, sale products and gift vouchers are not available with lay-buys
- -To make a lay-buy purchase please place an order as usual via the website and choose the LAY-BUY payment option. You will be given our bank details to make a 20% deposit and then please keep our bank details to make your chosen payments.
- -Lay-buys are not available during sales!
Can I request sold out or unlisted products?
Yes we always welcome requests for products that are sold out or unlisted, some products sell very fast so I recommend customers contact me if they would like me to hold products for them when they arrive
I dont have a credit card so can I pay with a bank deposit?
We now accept bank deposits, once you reach the checkout click on Bank Deposit - NZ Orders Only. When you confirm your purchase our bank details will show. Once your payment shows in our account we will ship your order
Can I find you on Facebook?
How do I find out about your sales and promotions?
Sorry we do not offer wholesale prices on our products
All prices are in New Zealand dollars and include GST
My order isn't quite right or something has broken during transit
We take pride in providing the best service we can, if you are not happy please let us know straight away so we we can help provide a happy resolutionPLEASE NOTE: if you don't hear from us please check your spam folder, we always email tracking details for your order!